> Hi Andrew, > > On Fri, Mar 28, 2003 at 11:36:01AM -0500, [EMAIL PROTECTED] wrote: > > 1. I have 294 tickets in my Raw queue that I want to close. My setup is > > still in testing so, I just wanna close em all. Can I do that via the > > OTRS interface? If not what do I need to update in the db to close them > > all correctly. > > Use the generic agent for that. > > -=> http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent.html >
Thanks for the reply, but how do I bring up the generic agent? > > 2. I have setup a lot of email address in the 'email addresses' section, > > but new tickets are not being put into the appropriate queue(s). Any > > suggestions on how to debug this? > > It depends on your use PostMaster program. PostMaster.pl or PostMasterPOP3.pl? Could you please refresh my memory on how I tell which I am using. I believe I am using PostMaster.pl. Drew _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
