Hi Andrew, On Fri, Mar 28, 2003 at 01:10:28PM -0500, [EMAIL PROTECTED] wrote: > > > 1. I have 294 tickets in my Raw queue that I want to close. My setup is > > > still in testing so, I just wanna close em all. Can I do that via the > > > OTRS interface? If not what do I need to update in the db to close them > > > all correctly. > > > > Use the generic agent for that. > > > > -=> http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent.html > > Thanks for the reply, but how do I bring up the generic agent?
Use the "delete" example and cut&paste this into Kernel/GenericAgent.pm and execute bin/GenericAgent.pl. Then remove the "delete" job from bin/GenericAgent.pl!!! Examples: http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent-example.html > > > 2. I have setup a lot of email address in the 'email addresses' section, > > > but new tickets are not being put into the appropriate queue(s). Any > > > suggestions on how to debug this? > > > > It depends on your use PostMaster program. PostMaster.pl or PostMasterPOP3.pl? > > Could you please refresh my memory on how I tell which I am using. I > believe I am using PostMaster.pl. http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/receiving-email.html -=> PostMasterPOP3.pl (fetching of pop3 accounts - tcp ip connect). -=> PostMaster.pl (used with e.g procmail - pipe into STDIN). I would debug the PostMaster.pl by changing the "To:"-Line in an example email and the pipe this email through PostMaster.pl and check if the emails is dispatched correctly. shell> cat doc/test-email-1.box | bin/PostMaster.pl > Drew Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
