> > Thanks for the reply, but how do I bring up the generic agent? > > Use the "delete" example and cut&paste this into Kernel/GenericAgent.pm and > execute bin/GenericAgent.pl. Then remove the "delete" job from bin/GenericAgent.pl!!! > > Examples: > http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent-example.html >
Thanks! > > > > 2. I have setup a lot of email address in the 'email addresses' section, > > > > but new tickets are not being put into the appropriate queue(s). Any > > > > suggestions on how to debug this? > > > > > > It depends on your use PostMaster program. PostMaster.pl or PostMasterPOP3.pl? > > > > Could you please refresh my memory on how I tell which I am using. I > > believe I am using PostMaster.pl. > > http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/receiving-email.html > > -=> PostMasterPOP3.pl (fetching of pop3 accounts - tcp ip connect). > > -=> PostMaster.pl (used with e.g procmail - pipe into STDIN). > > I would debug the PostMaster.pl by changing the "To:"-Line in an example email > and the pipe this email through PostMaster.pl and check if the emails is > dispatched correctly. > > shell> cat doc/test-email-1.box | bin/PostMaster.pl I have tested each of the addresses and they appear to work. I will just blame my issue on gremlins, and if it returns investigate it further. Thank you for your time. Andrew _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
