Hi Jake, On Fri, Mar 28, 2003 at 03:03:10PM -0500, Covert, Jake wrote: > I need help from someone. My boss wants a few specific statistics and I'm > not sure how to get 'em for him from OTRS. > > First thing: > ============================ > Only one metric per chart. Right now, all the stats are jammed onto one > graphic that high-level types can read very well. How can I turn some of > those options off? Then I could just make one chart per metric or something > like that.
You need to modify the source code. There is no config option. > Second thing: > ============================ > Number of requests per Queue? > > Third thing: > ============================ > Length of time that tickets were open. (How long did it take for the > technicians to solve the request.) Not sure how something like this would > get reported. Maybe average ticket duration with a Max. / Min. for a given > week / month? I see, you can get the data from the database. It's not so easy... There is a big pic of the database which helps you to understand it: http://otrs.org/cgi-bin/cvsweb.cgi/otrs/doc/otrs-database.dia > Jake Covert Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
