Hi Martin,
thanks for your incredible fast answer and implementation!
I just downloaded the Agent.pm and tried it out. But if I insert the config parameter
TicketZoomExpandSort=reverse
the order of the items got mixed up. Did I miss something?
Thanks again
Bye
Ralph
-----Ursprüngliche Nachricht-----
Von: Martin Edenhofer [mailto:[EMAIL PROTECTED]]
Gesendet: Donnerstag, 3. April 2003 14:39
An: [EMAIL PROTECTED]
Betreff: Re: [otrs] Reverse order of ticket-items in
TicketZoomExpand-view
Hi Ralph,
On Wed, Apr 02, 2003 at 05:11:34PM +0200, Ralph M?ller wrote:
> we did set the option TicketZoomExpand=1 in Config.pm. Now, if I do zoom
> into a ticket all items are shown flipped open (expanded). That's fine!
> But would it be possible to show the items in reverse order, so that the
> latest item appears on top?
I think a reverse article-tree would confuse the agents.
However, I added a 'TicketZoomExpandSort' config option.
Default is 'normal'. In your case set it to 'reverse'.
> Best regards
> Ralph
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more expected."
The Unix Programmer's Manual, 2nd Edition, June 1972
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