Hi Ruben,
On Thu, Apr 03, 2003 at 03:02:00PM -0300, Ruben Sajnovetzky wrote:
> I installed Otrs in a linux box (mandrake) and I'm try to use with apache2.
>
> I followed all the steps, but when I try to run "installer.pl" I get the
> following
> error:
>
> [Thu Apr 03 14:43:20 2003] [error] [client 161.44.206.80] client denied by
> server configuration: /opt/otrs/bin/cgi-bin/installer.pl
>
> I'm sure is a security config problem because I made a sample script xx.pl
> that I can't run with same error,
> but when I put my script (xx.pl) under standard cgi-bin of apache2
> (/var/www/cgi-bin) it works fine.
>
> Should I add same extra configuration in httpd2.conf or other place to get
> this running ?
a) How looks your apache config for OTRS? It should be like that:
[...]
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
# set mod_perl2 options
<Location /otrs>
SetHandler perl-script
PerlHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
</Location>
[...]
b) Check your file permissions in /opt/otrs/ if the webserver user an
read/execute /opt/otrs/bin/cgi-bin/installer.pl.
-=> Use /opt/otrs/bin/SetPermissions.sh <OTRS_HOME> <OTRS_USER> <WEBSERVER_USER>
[OTRS_GROUP] [WEB_GROUP]
c) If you get your perl execute problem solved take care that you use no mod_perl2
for installer.pl or use a cvs snapshot
(ftp://ftp.gwdg.de/misc/otrs/misc/snapshots/)
for this.
-=> The installer.pl of OTRS 1.0.x will not work with mod_perl2
> Saludos
> Ruben Sajnovetzky
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more expected."
The Unix Programmer's Manual, 2nd Edition, June 1972
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