i have just created a otrs system and i've created a mail aliase for the system by add the fllowing line to /etc/aliases
helpdesk:otrs
but while the user send email to [EMAIL PROTECTED], the mail would become a new ticket, but it posted into some other queue rather than "raw" queue.
so how can i configure it to post all incoming email to raw queue?
Thank you very much
Chris.
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