Martin i find the line 26 off CGI.pm c
# HARD-CODED LOCATION FOR FILE UPLOAD TEMPORARY FILES. # UNCOMMENT THIS ONLY IF YOU KNOW WHAT YOU'RE DOING. # $CGITempFile::TMPDIRECTORY = '/usr/tmp'; I uncomment it and change to /tmp to /var/tmp to /opt/otrs/var/tmp but nothing work I get the same error, I using OTRS 1.1.1, FS Storage i even change de Default.pm to support mails bigger than 10 Mb. My installation supports 10 user's (agents) working on 6 master queue and 8 sub queue for orden and avoid confusion and work duplication. All other funtions work great, many thanks for this excellent piece off software and solution. (Prompyme is a Small Bussiness Promotion agencie of the peruvian goverment) Hernan El Jueves 03 Julio 2003 12:32, Martin Edenhofer escribió: > Hi Hernan, > > On Thu, Jul 03, 2003 at 11:23:22AM -0500, Hernan Lucar wrote: > > I think this is a very simple question, when i try to send a mail with > > attach to respond a ticket the system report > > > > Software error: > > > > CGI open of tmpfile: Permission denied > > > > For help, please send mail to the webmaster ([EMAIL PROTECTED]), > > giving this error message and the time and date of the error. > > > > I dont find any reference to this in the documentation, faq, or troubles > > Jepp, because we never heard about that. .-) It sound like a problem of the > CGI module. > > Try to set the tmp directory (of the CGI module) to /tmp/. > > Change the line 26 of $OTRS_HOME/Kernel/cpan-lib/CGI.pm to: > > $CGITempFile::TMPDIRECTORY = '/tmp/'; > > Is it working now? > > > Hernan > > -Martin > > -- > Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ > -- > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
