Hi, i solved my problem by adding a if-statement that checks if the ticket is of article_type 'phone' before sending auto-answers. (in Article.pm) But thanks for your answer.
mfg Dennis _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
