|
Hi Thau, I do not
have a ready-to-run solution for you but the first file that you will need to
take a look at is bin/mkStats.pl. This is the cron job that generates the
actual statistics on a daily
(nightly) basis. Increasing the y-axis is the easy part as mkStats.pl provides
a command-line option for that (-y). Modifying
the statistics themselves is a different issue. mkStats shows the actions
performed on all tickets while you want state information. Shouldn’t be too difficult
though as this information is shown at the top of the statistics page. Have a
look in Kernel::Modules::SystemStats and Kernel::Output::HTML::System on how
this is done. They create the actual statistics page. You need
to write your own routines to get the status information and format them into a
nice graph (using mkStats.pl as a lead) but you need to think about what type of
graph you want as the sort of information you want is more static than what is
currently shown by OTRS. Hopefully someone in the community has already
done this. If you want to take up the challenge yourself please do not hesitate
to ask, I will see what I can do for you. I need these types of graphs myself but I did
not plan to do it on short notice (maybe this will speed it up J…) Good luck, Tom -----Original
Message----- Hi, Would you be able to give me directions on
modifying the statistics shown on the Stats Graph. Currently there are too many
stats shown, I only want the graph to plot stats for New Tickets, Open Tickets,
Closed successful Tickets & Time Accounting? Is it also possible to
increase the y-axis to get a clearer figure? What files do I need to modify? Thanks. Regards, Thau. |
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
