Hello! On Tuesday 25 May 2004 18:11, Teodor Georgiev wrote:
>>1) it'll be better to have a possibility to store contact phone numbers for >>every customer user >Use the FreeText fields for such a thing: Office Phone, Personal Phone, Fax, >Mobile Phone :))) These FreeText fields are fields of the ticket, not of the customer information! So every time you get a ticket from the same customer, you (or this customer) need to fill this fields again. With respect, Andrej Bazovkin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fЭr Ihr OTRS System? => http://www.otrs.de/
