[otrs] url send in messages to customers

Wed, 26 May 2004 11:38:30 -0700

In many messages that are sent to customer users there is an url that links to the case. e.g move, opens, ownership changes, etc.

I would like to remove this since I am not ready to deploy the web interface to the world on the other side of the firewall.

I can see where the agent messages are configured, but I can find no place to configure/modify the equivalent messages sent to customers.

Where do I go to change these?

Matthew

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