Andrej Bazovkin wrote: > Hello! > > On Wednesday 26 May 2004 16:39, Teodor Georgiev wrote: > >> Login as agent and see on the "Phone View" (or whatever it is) menu. >> By using it, your agent can generate tickets on customer's behalf as >> he has received a call from them :))) > > The problem is in that fact, that there are some agents that act as > customers to other agents. So they need to generate tickets not on > customer's behalf, but on behalf of themselves, and this is > impossible via this way.
When I want to place a ticket from myself as the customer, I just create the ticket in phone view and put that is from myself (my email address). My email then receives notifications and everything else just as if I were a customer. If I log into the customer self-service page, all my tickets show up just as if I were a customer. Tyler _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
