On Friday, May 28, 2004 8:19 PM Andrej Bazovkin <[EMAIL PROTECTED]> wrote: >> Or it may be you're completely missing >> a proper Customer::AuthModule setting in Config.pm. Re-read >> Defaults.pm then. > > I found only this Customer::AuthModule option in Defaults.pm (other > belong to LDAP, which is not used in mycase). > $Self->{'Customer::AuthModule'} = > 'Kernel::System::CustomerAuth::DB';
Ok, so there has to be a CustomerUser entry in the DB allowing your agents to authenticate against. It's that simple - these are missing. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fЭr Ihr OTRS System? => http://www.otrs.de/