On Friday, May 28, 2004 4:45 PM
Ben Chabot <[EMAIL PROTECTED]> wrote:
> Here is what prints out in the log :
>
> [Fri May 28 14:43:03
> 2004][Error][Kernel::System::Ticket::PriorityLookup][2394] Need Type
> or ID!
> [Fri May 28 14:43:03
> 2004][Error][Kernel::System::Queue::QueueGet][751] Need ID or Name!
> [Fri May 28 14:43:03 2004][Error][Kernel::System::State::StateGet][81]
> Need ID or Name!
>
> Here is what I see in otrs :
>
> Software error:
> Can't use an undefined value as a HASH reference at
> /otrs/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 925.
>
Did you rename any of the default queues? Are there any
PostMasterPreFilters that try to access a non-existant queues or set any
non-existant states or stuff?
Re-Check your configuration for automatition: PostMaster filters,
Procmail, even GenericAgent.
hth,
Robert Kehl
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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