Hi Sandy, On Thu, Aug 19, 2004 at 02:13:27PM -0600, Sandy Canfield wrote: > We have just started using OTRS as our primary support tool. Occasionally > there are two tickets created for one request. We have a cron job that runs > every 5 minutes to pull the email off the POP3 account. In the logs the > same email gets downloaded twice, 5 minutes apart, so it appears that the > email is not getting deleted properly after the first download. This has > happened even when there is only one email on the server. It seems that 5 > minutes is plenty of time to download one email (no large attachments). > > Has anybody else run into this, and if so did you find a solution?
Normally the pop3 mailbox should be locked (by mail server) if on client is connected to the mailbox. So the next pop3 client (the second bin/PostMasterPOP3.pl) should get no messages til the first client has finished. Anyway, some mail server doesn't lock mailboxes and this problem appears. In this case the bin/PostMasterPOP3.pl should not get started two times by otrs. So it's an OTRS bug. If you add this bug to http://bugs.otrs.org/ so it will be in the queue and we will have a look on it. Thanks for your help! :) > Sandy Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
