Hi, Is there a way to send a specific message exclusively when an agent closes a ticket ? "StateUpdate" notification is not exactly what I am looking for.
Is it possible to close automatically a ticket when there is no customer update or agent update since a fix amount of days ? Regards. Eric Boudrand http://www.sistech.fr _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
