Eric Boudrand wrote:
Hi,
Hi Eric,
Is there a way to send a specific message exclusively when an agent closes a
ticket ? "StateUpdate" notification is not exactly what I am looking for.
this looks like a feature request.
Is it possible to close automatically a ticket when there is no customer
update or agent update since a fix amount of days ?
You don't like the autoclose feature/state?
Regards.
me to.
Eric Boudrand
Gerold.
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