That's different. You're not talking about informing them of the problem, you're talking about creating two separate tickets for the same problem. That doesn't make much sense.
----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -----Original Message----- From: Anne-Mie Vandermeeren [mailto:[EMAIL PROTECTED] Sent: Thursday, February 24, 2005 10:36 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] email addresses and queues On Thu, 24 Feb 2005, Edgar Meij wrote: > Hi Anne-Mie, > > Why have two queues if the same people are supposed to be reading > them? You can make agents working in B also a member of queue A, so > they get notified (and respond to) new messages there. These are not the same people, but both groups should be informed about the same problem. Anne-Mie > > hth, > Edgar > > > On Thu, 24 Feb 2005 14:58:54 +0100 (MET), Anne-Mie Vandermeeren > <[EMAIL PROTECTED]> wrote: > > > > Hi, > > > > I have the following setup. All mail to address A@ is going to queue > > A. All mail for address B@ is going to queue B. > > > > If someone sends a mail To: A@, B@ (or even To: A@, Cc: B@) the mail > > is delivered only to one queue (e.g. queue A). I guess this is > > normal, since only one ticket should be created. > > > > But, the people reading queue B don't even know about the ticket > > being created. > > > > Has someone sorted this out already? Any hints? > > > > Anne-Mie > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > => http://www.otrs.de/ > > > > > -- > 'An approximate answer to the right question is worth a great deal > more than a precise answer to the wrong question' > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > Anne-Mie _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
