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Good Morning
Ok, we've narrowed the problem down to Tickets with a ticket_state_id=0 (new)not being displayed in the que or by searching for open tickets. If we use phpmyadmin and change all the ticket_state_id=4 (Open) then the tickets are displayed in the que? We have setup a cronjob which does this but it is only a temporary fix, does anyone know where would start looking for the problem in OTRS? Thanks Rudi |
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