Just to let you guys know, we had a corrupt table
in our database, which caused this problem.
Rudi
----- Original Message -----
Sent: Friday, March 04, 2005 12:56
PM
Subject: [otrs] Tickets not displaying in
queview
Good Morning
Ok, we've narrowed the
problem down to Tickets with a ticket_state_id=0 (new)not being displayed in
the que or by searching for open tickets. If we use phpmyadmin and change all
the ticket_state_id=4 (Open) then the tickets are displayed in the
que?
We have setup a cronjob which does this but it is only a temporary
fix, does anyone know where would start looking for the problem in
OTRS?
Thanks Rudi
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