Is there a way to merge multiple tickets? I have a bunch of (boneheaded) users that often submit the same item two or three times. Rather than closing/deleting tickets, I would like to "merge" them into the original ticket.
Mark Nernberg _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/