Thank you for your response,
However I do not wish to display items in the "My Queues" portion of the
agents UI.
I would like the agent to be able to see all the queues from multiple groups
directly in the list of queues displayed when the agent clicks on the link
QueueView. The agent has their permission set as a member of multiple
groups and the required queues are set up in each group. However when my
agent logs in they only see the queues from one group.
From: "West, Bradley G." <[EMAIL PROTECTED]>
For a given agent to display items in the "My Queues" portion of his/her UI
you must go into the system as root or other administrative user and modify
that particular Agent User and select the queues they have permissions to
from the "My Queues" section.
-----Original Message-----
Hello
I want to set up an agent as a full 'rw' member of two groups and have
done
so in my admin settings. I have also added the multi group data in the
manual to the Kernel/Config.pm file and followed the instructions there.
However when the agent goes to queue view it is only displaying the queues
in 1 group. Pardon my ignorence but is there another setting I also need
to
alter in one of the config files to properly allow my agent to view all of
the queues in both groups from queue view? Or is this simply not currently
possible?
Thank you and regards.
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