hello let's supposed worker1 closes a ticket (TICKET1) sucessfully and his shift ends
then worker2 starts answering tickets and the owner of TICKET1 answers it... he'll have an answer just when there's worker1 shift again... is there a way to worker1 to get notifications whilie it's his shift? thanks, Luis Fernando _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
