Thanks for the reply.
I added the user information as per your info. Does each queue have to have a
separate email account or can one email account be used for the whole
application?
Thanks,
James
"User questions and discussions about OTRS.org" <otrs@otrs.org>
wrote:
> James,
>
> We have an Exchange mail system also here. What you'll need to do is to
> ensure that you have POP3 setup on the Exchange side as an available
> protocol, some administrators disable this in favor of IMAP, HTTP, and/or
> RPC communications.
>
> You will need to make the following configuration changes to your
> Defaults.pm file
>
> $Self->{CheckMXRecord} = 0; (Unless you want to do DNS Lookups for
> external email)
>
> $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
> $Self->{'SendmailModule::Host'} = 'IP Address of Mail Server';
> $Self->{'SendmailModule::AuthUser'} = 'NT User name (without domain)';
> $Self->{'SendmailModule::AuthPassword'} = 'NT User Password';
>
> Samples of these configurations should be in the Kernel/Config/Defaults.pm
> file for your reference. Also, check out the 1.3.2 documentation online as
> it provides decent instructions on getting cronjobs to work.
>
> Thanks,
>
> Brad
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> James Marcinek
> Sent: Monday, August 22, 2005 3:25 PM
> To: otrs@otrs.org
> Subject: [otrs] Email configuration questions
>
> Hello Everyone,
>
> I just started using OTRS and have configuration questions that I hope
> someone
> can answer for me. I have been reading through the manual but I'm not
> getting
> enough out of it to grab the concepts.
>
> I set OTRS on a CentOS 4(open source RHEL) running apache and mysqld. This
> has
> been setup and is running.
>
> Our email server is on an exchange system. Although I've seen the POP3
> settings,
> I would appreciate it if somebody could explain how to setup access to the
> mail
> server. If I use the web gui to create an email account do I still have to
> automate a cron job to get mail? Should I use more than one email account to
> recieve mails? What mail account is used to send emails from OTRS (and how
> to
> set it up to authenticate and send to exchange).
>
> Thanks,
>
> James
>
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