I tried to send a admin-mail to recipients on the exchange server but recieved
the following types of errors in the maillog:
Aug 23 13:12:53 ticket sendmail[2197]: j7NHCrnY002197: Authentication-Warning:
ticket.compserv.global: apache set sender to [EMAIL PROTECTED] using -f
Aug 23 13:12:53 ticket sendmail[2197]: j7NHCrnY002197: [EMAIL PROTECTED],
size=493, class=0, nrcpts=2,
msgid=<[EMAIL PROTECTED]>,
[EMAIL PROTECTED]
Aug 23 13:12:53 ticket sendmail[2198]: j7NHCrCA002198: from=<[EMAIL PROTECTED]>,
size=679, class=0, nrcpts=2,
msgid=<[EMAIL PROTECTED]>, proto=ESMTP,
daemon=MTA, relay=localhost.localdomain [127.0.0.1]
Aug 23 13:12:53 ticket sendmail[2197]: j7NHCrnY002197:
[EMAIL PROTECTED],[EMAIL PROTECTED], [EMAIL PROTECTED]
(48/48), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=60493,
relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (j7NHCrCA002198 Message
accepted for delivery)Aug 23 13:12:53 ticket sendmail[2200]: j7NHCrCA002198:
to=<[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>, delay=00:00:00,
xdelay=00:00:00, mailer=esmtp, pri=150679, relay=compserv.com, dsn=5.1.2,
stat=Host unknown (Name server: compserv.com: no data known)Aug 23 13:12:53
ticket sendmail[2200]: j7NHCrCA002198: j7NHCrCA002200: DSN: Host unknown (Name
server: compserv.com: no data known)Aug 23 13:12:53 ticket sendmail[2200]:
j7NHCrCA002200: to=<[EMAIL PROTECTED]>, delay=00:00:00, xdelay=00:00:00,
mailer=esmtp, pri=31886, relay=compserv.com, dsn=5.1.2, stat=Host unknown (Name
server: compserv.com: no data known)
I think I don't have the relay information setup in the mail server. I'm using
sendmail. Although I've configured mail server's before, I haven't set one up to
relay mail to another server. Can anyone help?
Thanks,
James
"User questions and discussions about OTRS.org" <otrs@otrs.org>
wrote:
> I'd say thats up to you. We don't have too much volume so all mail
> comes to 1 address and we dispatch it from there.
>
> I suppose you could set up a number of addresses and have support
> requests go right to a specific queue, but your end users will need
> to know what to send to where.
>
> Volume would dictate I think
>
> On Aug 23, 2005, at 9:41 AM, James Marcinek wrote:
>
> > Thanks for the reply.
> >
> > I added the user information as per your info. Does each queue have > to
have a
> > separate email account or can one email account be used for the whole
> > application?
> >
> > Thanks,
> >
> > James
> >
> >
> >
> > "User questions and discussions about OTRS.org"
> > <otrs@otrs.org>
> > wrote:
> >
> >> James,
> >>
> >> We have an Exchange mail system also here. What you'll need to do
> >> is to
> >> ensure that you have POP3 setup on the Exchange side as an available
> >> protocol, some administrators disable this in favor of IMAP, HTTP, >>
and/or
> >> RPC communications.
> >>
> >> You will need to make the following configuration changes to your
> >> Defaults.pm file
> >>
> >> $Self->{CheckMXRecord} = 0; (Unless you want to do DNS Lookups >> for
> >> external email)
> >>
> >> $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
> >> $Self->{'SendmailModule::Host'} = 'IP Address of Mail Server';
> >> $Self->{'SendmailModule::AuthUser'} = 'NT User name (without >>
domain)';
> >> $Self->{'SendmailModule::AuthPassword'} = 'NT User Password';
> >>
> >> Samples of these configurations should be in the Kernel/Config/
> >> Defaults.pm
> >> file for your reference. Also, check out the 1.3.2 documentation
> >> online as
> >> it provides decent instructions on getting cronjobs to work.
> >>
> >> Thanks,
> >>
> >> Brad
> >>
> >>
> >> -----Original Message-----
> >> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> >> Behalf Of
> >> James Marcinek
> >> Sent: Monday, August 22, 2005 3:25 PM
> >> To: otrs@otrs.org
> >> Subject: [otrs] Email configuration questions
> >>
> >> Hello Everyone,
> >>
> >> I just started using OTRS and have configuration questions that I
> >> hope
> >> someone
> >> can answer for me. I have been reading through the manual but
> >> I'm not
> >> getting
> >> enough out of it to grab the concepts.
> >>
> >> I set OTRS on a CentOS 4(open source RHEL) running apache and
> >> mysqld. This
> >> has
> >> been setup and is running.
> >>
> >> Our email server is on an exchange system. Although I've seen the
> >> POP3
> >> settings,
> >> I would appreciate it if somebody could explain how to setup
> >> access to the
> >> mail
> >> server. If I use the web gui to create an email account do I still >> have
to
> >> automate a cron job to get mail? Should I use more than one email
> >> account to
> >> recieve mails? What mail account is used to send emails from OTRS
> >> (and how
> >> to
> >> set it up to authenticate and send to exchange).
> >>
> >> Thanks,
> >>
> >> James
> >>
> >> _______________________________________________
> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> Archive: http://lists.otrs.org/pipermail/otrs
> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >> Support oder Consulting für Ihr OTRS System?
> >> => http://www.otrs.de/
> >>
> >>
> >
> >
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> > Support oder Consulting für Ihr OTRS System?
> > => http://www.otrs.de/
> >
>
> _______________________________________________
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> Support oder Consulting für Ihr OTRS System?
> > http://www.otrs.de/
>
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