I agree that it is entirely based on your needs. We have 4 different business units, each assigned an email address that dispatches to a specific queue where an approving authority is notified of queue objects awaiting their "approval".
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Dehnert James Sr
Sent: Tuesday, August 23, 2005 1:11 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Email configuration questions
I'd say thats up to you. We don't have too much volume so all mail
comes to 1 address and we dispatch it from there.
I suppose you could set up a number of addresses and have support
requests go right to a specific queue, but your end users will need
to know what to send to where.
Volume would dictate I think
On Aug 23, 2005, at 9:41 AM, James Marcinek wrote:
> Thanks for the reply.
>
> I added the user information as per your info. Does each queue have
> to have a
> separate email account or can one email account be used for the whole
> application?
>
> Thanks,
>
> James
>
>
>
> "User questions and discussions about OTRS.org"
> <otrs@otrs.org>
> wrote:
>
>> James,
>>
>> We have an Exchange mail system also here. What you'll need to do
>> is to
>> ensure that you have POP3 setup on the Exchange side as an available
>> protocol, some administrators disable this in favor of IMAP, HTTP,
>> and/or
>> RPC communications.
>>
>> You will need to make the following configuration changes to your
>> Defaults.pm file
>>
>> $Self->{CheckMXRecord} = 0; (Unless you want to do DNS Lookups
>> for
>> external email)
>>
>> $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
>> $Self->{'SendmailModule::Host'} = 'IP Address of Mail Server';
>> $Self->{'SendmailModule::AuthUser'} = 'NT User name (without
>> domain)';
>> $Self->{'SendmailModule::AuthPassword'} = 'NT User Password';
>>
>> Samples of these configurations should be in the Kernel/Config/
>> Defaults.pm
>> file for your reference. Also, check out the 1.3.2 documentation
>> online as
>> it provides decent instructions on getting cronjobs to work.
>>
>> Thanks,
>>
>> Brad
>>
>>
>> -----Original Message-----
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On
>> Behalf Of
>> James Marcinek
>> Sent: Monday, August 22, 2005 3:25 PM
>> To: otrs@otrs.org
>> Subject: [otrs] Email configuration questions
>>
>> Hello Everyone,
>>
>> I just started using OTRS and have configuration questions that I
>> hope
>> someone
>> can answer for me. I have been reading through the manual but
>> I'm not
>> getting
>> enough out of it to grab the concepts.
>>
>> I set OTRS on a CentOS 4(open source RHEL) running apache and
>> mysqld. This
>> has
>> been setup and is running.
>>
>> Our email server is on an exchange system. Although I've seen the
>> POP3
>> settings,
>> I would appreciate it if somebody could explain how to setup
>> access to the
>> mail
>> server. If I use the web gui to create an email account do I still
>> have to
>> automate a cron job to get mail? Should I use more than one email
>> account to
>> recieve mails? What mail account is used to send emails from OTRS
>> (and how
>> to
>> set it up to authenticate and send to exchange).
>>
>> Thanks,
>>
>> James
>>
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>> => http://www.otrs.de/
>>
>>
>
>
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