|
Hi, Yesterday we’ve created with our ticket number
19000. Adding this to our system id (that I wrongly choose as 10), we have a ticket
numbers like 1019000. I would like to reset this number every year, so what
I would like to know is: -
if I change the number in
TicketCounter.log do the ticket numbering restart ? -
Is there any implication
to this ? Does otrs stops working correctly? What happens if a user reply to a
ticket number that exists twice in the database? Thanks, Duarte Cordeiro |
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