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Hi, Duarte: I change TicketCounter.log, all days with a cronjob, I put it all days at 0. Any problem apear since 6 months. Alvaro. Duarte Cordeiro wrote: Hi,Yesterday we’ve created with our ticket number 19000. Adding this to our system id (that I wrongly choose as 10), we have a ticket numbers like 1019000. I would like to reset this number every year, so what I would like to know is: - if I change the number in TicketCounter.log do the ticket numbering restart ? - Is there any implication to this ? Does otrs stops working correctly? What happens if a user reply to a ticket number that exists twice in the database? Thanks, Duarte Cordeiro --
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