John D. Morris wrote:
I've done this in \otrs\otrs\kernel:
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = '192.168.0.5';
$Self->{'SendmailModule::AuthUser'} = '[EMAIL PROTECTED]';
$Self->{'SendmailModule::AuthPassword'} = 'TheDomainPasswordforOTRS';
Then in the user object in OTRS, I have my email address in my user, and have the IT
queue, and my subqueue highlighted in "my queues". Still no luck though.
Sorry to ask again , but did you enable the "New ticket notification" in
the user object? I'm not sure if a restart of OTRS is needed , also
maybe someone with a Windows setup can help more (I'm running on
Debian).Also , maybe make sure you're not running Windows Firewall or
some firewall software on the OTRS system (well you can but make sure to
enable SMTP traffic , I think :P)
-----Original Message-----
From: Danie Theron [mailto:[EMAIL PROTECTED]
Sent: Monday, October 10, 2005 9:53 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Getting Email working in Windows
John D. Morris wrote:
Hi all.
I'm fairly new to OTRS, and am having a bit of a time getting emails
to work. I have one queue (IT) with 4 subqueues (one for each tech). I
would like to have an automated email dispatched to each tech whenever
a ticket is entered into their subqueue. I do not want the customers
to be receiving emails, however, as we use OTRS strictly for internal
tracking.
Well , first of all you probably need to setup the SMTP relay , edit
your Config.pm and add the following :
$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTP';
$Self->{'SendmailModule::Host'} = 'ip.of.your.smtp.gateway';
$Self->{'SendmailModule::AuthUser'} = '[EMAIL PROTECTED]';
$Self->{'SendmailModule::AuthPassword'} = '';
You can then through the Admin interface setup each tech user and make
sure 'Yes' is selected for 'New Ticket Notification'.The Tech can then
in the "Preferences" setup his/her 'My Queues' to be notified on.
OTRS is installed on a workstation that is a domain member. Our email
server is MS Exchange 2000. Can anyone give me a hand?
I assume this is your SMTP server as well , in that case see above ,
otherwise just use whatever SMTP gateway you use as 'Host'.Also just a
note , if your Exchange server handles both POP3/IMAP , OTRS default
setup is POP3 so all mails will be pulled from the server.What I did
(and hopefully I won't get scorned for this :p) is to setup a 2nd
account for OTRS (let's say main account is [EMAIL PROTECTED] , then
create a 2nd for POP3 [EMAIL PROTECTED] and just fwd anything
from tech1 to otrstech1).I know this sounds like a lot of work , but my
paranoia creeped in and I decided to do it that way.
HTH
Daniel
Thanks in Advance,
John M.
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