Thanks a lot Mike , this sure helps a lot , will play around with the SQL queries etc.
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Seigafuse, Mike > Sent: 21 November 2005 02:34 PM > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] Per User Stats > > Not sure exactly which stats you might want per user and if an external > method would be an option for you or not. This might be of some help - > > http://www.mail-archive.com/otrs@otrs.org/msg02234.html > > Mike > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Danie Theron > Sent: Monday, November 21, 2005 3:03 AM > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] Per User Stats > > Morning , > > I am not sure if I asked my question the wrong way , or if everyone is > going "Just RTFM you idiot" , but the lack of response is kind of > frustrating. I realize this is an open list , and questions may or may > not be answered , if anyone can make the time to help me in my dilemma > that would be greatly appreciated. > > Also if this is a commercial support request , would the developers > please respond so we can take the appropriate route. > > TIA , and eagerly awaiting response... > > Daniel > > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of > > Danie Theron > > Sent: 18 November 2005 12:21 PM > > To: otrs@otrs.org > > Subject: [otrs] Per User Stats > > > > Hi , > > > > This has probably been a previous request , what is the changes needed > > for the Stats function to report on a per user/agent basis. Has anyone > > implemented such a function? I would assume it's a database query , > but > > not sure as where to start. > > > > If this is a commercial support request , what is the process? > > > > TIA > > > > Regards , > > > > Danie Theron > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ > > > > This email may contain material that is confidential, privileged and/or > attorney work product for the sole use of the intended recipient. Any > review, reliance or distribution by others or forwarding without express > permission is strictly prohibited. If you are not the intended recipient, > please contact the sender and delete all copies. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
