Ahh, Thank You so much for giving me the direction to look. I was able to get the ticket modification I was looking for!
On Wednesday 30 November 2005 10:45 am, Shawn Holland wrote: > Thanks, > > I'll give it a shot. > > otrs:/opt/otrs/Kernel/Output/HTML/Standard # grep -i freetext * | wc -l > 150 > > May take a while! :) > > On Wednesday 30 November 2005 4:21 am, Wim Fournier wrote: > > Shawn Holland wrote: > > >Hey, > > > > > >I hate asking so many questions but I'm finding it very difficult to do > > >customizations because I'm either not finding the Documentation or am > > > not reading it right. > > > > > >I jus tneed to know how to > > > > > >1. When creating a new customer have aditional fields that can be used. > > > ie. Phone Number. > > > > > >2. When creating tickets have aditional fields that can be used. Ie. > > > Phone Number :) or room number ... etc ... > > > > Do a scan on FreeText in the .dtl files. Uncomment some lines there. > > > > Good luck! > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > => http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > > > http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
