Great! your welcome!
Shawn Holland wrote:
Ahh, Thank You so much for giving me the direction to look. I was able to get
the ticket modification I was looking for!
On Wednesday 30 November 2005 10:45 am, Shawn Holland wrote:
Thanks,
I'll give it a shot.
otrs:/opt/otrs/Kernel/Output/HTML/Standard # grep -i freetext * | wc -l
150
May take a while! :)
On Wednesday 30 November 2005 4:21 am, Wim Fournier wrote:
Shawn Holland wrote:
Hey,
I hate asking so many questions but I'm finding it very difficult to do
customizations because I'm either not finding the Documentation or am
not reading it right.
I jus tneed to know how to
1. When creating a new customer have aditional fields that can be used.
ie. Phone Number.
2. When creating tickets have aditional fields that can be used. Ie.
Phone Number :) or room number ... etc ...
Do a scan on FreeText in the .dtl files. Uncomment some lines there.
Good luck!
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