Our tickets tend to last numerous days, not just a few hours, so we have mostly disposed of locking. However, we tend not to have more than 20 - 30 new/open tickets at any one time.
It is nice to see who is working on what ticket. Is there a way to see the ticket owner in the summary view? Thanks -=cj -- Chris Jones Developer/Consultant (604)738-8254 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
