Have you tried stopping all services i.e. apache, mysql and shutdown your system and reboot starting all services up from fresh? Also have you tried updating to 2.0? Also how much data do you have? Can you afford to start over or is this is the field being used with customers? How important is your data?
Thank you, Michael W. Belz Jr. Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Florent Guiliani Sent: Monday, January 09, 2006 9:17 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] No Permission! Michael Belz a écrit : >Did you run otrs.ChekcModules script? Run that to see if you need to >update your perl modules. > > Yes All is OK (see above). All was working right but I don't know wky, from a couple a hours it's don't work anymore :( [EMAIL PROTECTED] bin]$ ./otrs.checkModules CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok [EMAIL PROTECTED] bin]$ >Thank you, > >Michael W. Belz >Jr. Systems Administrator, Sky River Management >(702) 336-9418 >AIM: SimbaSRM > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >Florent Guiliani >Sent: Monday, January 09, 2006 9:04 AM >To: User questions and discussions about OTRS.org >Subject: Re: [otrs] No Permission! > > >And in /var/log/httpd/errors_log I've got: > >ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006 > > Message: Need module! > > Traceback (32402): > Module: Kernel::System::Main::Require (v1.1) Line: 44 > Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 > Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 > Module: >ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::h a >ndler >(v) Line: 48 > Module: (eval) (v1.80) Line: 187 > Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 > Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 > Module: ModPerl::Registry::handler (v1.99) Line: 16 > >ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006 > > Message: Module '' not found! > > Traceback (32402): > Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 > Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 > Module: >ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::h a >ndler >(v) Line: 48 > Module: (eval) (v1.80) Line: 187 > Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 > Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 > Module: ModPerl::Registry::handler (v1.99) Line: 16 > >ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006 > > Message: Need module! > > Traceback (32402): > Module: Kernel::System::Main::Require (v1.1) Line: 44 > Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 > Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 > Module: >ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::h a >ndler >(v) Line: 48 > Module: (eval) (v1.80) Line: 187 > Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 > Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 > Module: ModPerl::Registry::handler (v1.99) Line: 16 > >ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006 > > Message: Module '' not found! > > Traceback (32402): > Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 > Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 > Module: >ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::h a >ndler >(v) Line: 48 > Module: (eval) (v1.80) Line: 187 > Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 > Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 > Module: ModPerl::Registry::handler (v1.99) Line: 16 > > >Florent Guiliani a écrit : > > > >>Hi all, >> >>I don't know what I've changed but when I click on 'Zoom' on a ticket >>in the queue I've got "No Permission!" even if I try with >>[EMAIL PROTECTED] (admin user) >> >>What's wrong? >> >>Florent, >> >>_______________________________________________ >>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>Support oder Consulting f?r Ihr OTRS System? >>=> http://www.otrs.de/ >> >> >> > > > -- <http://www.perinfo.com> * Florent GUILIANI - Développement Système* 41, avenue Jean Jaurès - 67100 STRASBOURG /Tel :/ 03.88.44.96.00 /- Fax :/ 03.88.44.96.29 /E-mail :/ [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> /Site Web :/ http://www.perinfo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
