you should add the
$Self->{'Ticket::Hook'} = 'Ticket#';
line (with a replaced Ticket#
in the Kerel/Config/Config.pm file!
this over writes the default values.
Thomas
Torgeir Vidnes wrote:
This can be changed in the file Kernel/Config/Files/ZZZAAuto.pm
Find this line:
$Self->{'Ticket::Hook'} = 'Ticket#';
and change the "Ticket#" tag to whatever you want.
Torgeir
Björn Wiberg wrote:
Hi!
Does anyone know if it is possible to change the appearance of the
subject line, reading "Ticket#123456" by default, to something else,
e.g. "MySystem#123456"?
Thanks in advance!
Best regards,
Björn
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