if i were you i would really really READ THE MANUAL.......
[EMAIL PROTECTED] schrieb am 24.01.2006 15:57:38:
> Thanks Marco, changed the following in Config/Defaults.pm
>
> CustomerUserSearchFields => ['login', 'last_name',
> 'customer_id', 'first_name', 'email'],
>
> Now works great ;o)
>
> Regarding what you said about looking in the manual... I did, but
> was not really sure what to look for! There are lots of customising
> I would like to do, what's the best way of doing this - I am also no
> programmer and thought lots can be done via a browser (in Admin,
> System, SysConfig...). For instance, I would like to add a few drop
> down lists when creating a new "Phone-Ticket" or "Email-Ticket" i.e.
> "Software" and "Hardware" dropdown lists populated with pre-defined
> values - I have no idea where to start...
>
> ... thanks for your support
>
> -----Ursprüngliche Nachricht-----
> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag
> von Marco Geweke
> Gesendet: Dienstag, 24. Januar 2006 14:52
> An: User questions and discussions about OTRS.org
> Betreff: Re: [otrs] Search function for Customers in Tickets
>
> Hi!
>
> Oliver Buckie wrote:
>
> > Is there a way to extend this "Search Customer" button so that
> > searching can be done on 'any' of the fields of a Customer?
>
> Look for "CustomerUserSearchFields" in the Config/Defaults.pm for an
> example. Many of your questions are answered in the manuals or easy
> to solve, if you look in the config files.
>
> Greetings
> Marco
>
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
>
>
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting für Ihr OTRS System?
> => http://www.otrs.de/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
