So I am to assume it's the standard Stats output that appears on the 'Stats' link?
OK , to my next question , Is it possible to integrate the Stats page into the Agent Frontend (like total tickets open , by agent etc)? I'm not much of a coder/scripter so not really sure where to start looking (but eager to learn :). Our other helpdesk is running request tracker 3.4.5 , and I would really like to convince the powers that be that OTRS is the better option , hence the Stats questions (and I'm sure many more to come :P ) Many thanks in advance! Hopefully with your help I can get OTRS to replace RT :P > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > David Hathiramani > Sent: 27 January 2006 03:33 PM > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] OTRS statistics > > As far as I am aware, the module that you are looking for a zip file for > has been integrated into the latest releases. > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > BALAN, Daniel > Sent: 27 January 2006 13:11 > To: 'User questions and discussions about OTRS.org' > Subject: RE: [otrs] OTRS statistics > > I am interested in this too. > > Daniel > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > > Of > Danie > > Theron > > Sent: Friday, January 27, 2006 10:09 AM > > To: User questions and discussions about OTRS.org > > Subject: RE: [otrs] OTRS statistics > > > > Hi Edgar , > > > > I was searching for statistic related questions on the mailing list > > and > came across > > your contribution , unfortunately the zip file was not present. > > > > Could you possibly send me the zip file , I would really like to have > > a > look at it. > > > > >Dear all, > > > > During the greater part of this year I've been developing a statistics > > module for OTRS (and Hostnet). Attached you'll find a zip file with > > the final result. See the README file within for further installation > > details, requirements, etc. etc. > > > > The script is able to produce the following ticket statistics, > > aggregated on a per-day or per-week basis, between specified dates and > > in specified queues. The output can be selected as well; graphs, CSV > > and HTML (tables) are supported. Maybe it'll be of use to some of you ;- > ) . > > > > - Number of new tickets (total/calls/e-mails) > > - Workload (number of calls, in- and outgoing e-mails) > > > > efficiency: > > - E-mail time calculations: > > Open time > > Reply time > > Resolution time > > > > efficacy: > > - Average number of follow-ups/replies per ticket > > - Number of first time fixes > > > > > > > > Best regards (and happy holidays), > > > > Edgar Meij > > > > Hostnet BV > > Singel 106 > > 1015 AD Amsterdam > > The Netherlands > > > > helpdesk website: http://www.hostnet.nl/helpdesk > > helpdesk : E-mail Protected > > tel : 020 // 7500 811 > > fax : 020 // 7500 825 > > sales : E-mail Protected > > administratie : E-mail Protected > > > > > -----Original Message----- > > > From: Edgar Meij [mailto:[EMAIL PROTECTED] > > > Sent: 09 August 2005 04:49 PM > > > To: User questions and discussions about OTRS.org > > > Subject: Re: [otrs] OTRS statistics > > > > > > Hi Ravi, > > > > > > Can you try running a MySQL query and post the results: > > > > > > <connect to mysql, e.g. mysql -u [user] -h [host] -p> > > > > > > USE otrs > > > > > > SELECT COUNT(DISTINCT(ticket_id)) FROM ticket_history WHERE > > > history_type_id=1 AND create_time BETWEEN '2004-07-01' AND > > > '2004-07-31' + INTERVAL 1 DAY; > > > > > > Which version of OTRS are you using btw? You can also try and select > > > no queues. The script will then simply use all tickets. > > > > > > regards, > > > > > > Edgar Meij > > > > > > -- > > > 'An approximate answer to the right question is worth a great deal > > > more than a precise answer to the wrong question' > > > _______________________________________________ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support oder Consulting für Ihr OTRS System? > > > =http://www.otrs.de/ > > > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > http://www.otrs.de/ > > > > > > -- > > This message was scanned for spam and viruses by BitDefender. > > For more information please visit http://www.bitdefender.com/ > > > > -- > This message was scanned for spam and viruses by BitDefender. > For more information please visit http://www.bitdefender.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ > Finalist - Recruiter Awards for Excellence 2006 > > Best Online Service > > Best Public Sector Recruitment Agency > > Finalist - Best National Recruitment Agency Website Award - National > Online Recruitment Awards 2006 > > Voted as one of The Sunday Times Best Small Companies to Work For 2005 > > Winner - The Best Innovator Award - Britain's most innovative small to > medium business - ATKearney and The Business 2004 > > www.edenbrown.com/awardwinning for more information on our award winning > success > > ****************************************************************** > Any opinions expressed in this email are those of the individual and not > necessarily the Company. 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