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I noticed in OTRS that the priorities are as follows:
P1 – Very Low P2 – Low P3 – Normal P4 – High P5 – Very High
I have looked to see if I can modify these values or their order, but it appears that I cannot. It would be really nice to be able to modify the priorities such that they are in reverse order (i.e., P1-Very High, P2-High, P3-Normal, P4-Low, P5-Very Low).
Thanks, Steve Wilson Preventsys, Inc
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