our webinterface IS part of another web interface and it IS located on another server.
and it is still using the otrs interface in a frame.
no problem at all....
Li
[EMAIL PROTECTED] schrieb am 09.03.2006 08:43:09:
> Yes, I am. But I think this is not a sollution to me...
>
> My web interface will be part of another web interface and apparently it
> will not be located at the same server with OTRS.
>
> Anyway I will pay more attantion to OTRS's customer web interface.
> Probably it will help me. Thank you for answering.
>
>
> mike conigliaro wrote:
> > maybe i dont understand your question, but are you aware that otrs
> > already has a customer web interface where they can view the status of
> > tickets?
> >
> > Косов Евгений wrote:
> >> Good day!
> >>
> >> First of all sorry if this list isn't the correct place for such a
> >> question.
> >>
> >> I'm have to write som kind of web-interface for users to pass requests
> >> to OTRS and see results of request processing. First (passing requests
> >> to OTRS) can be done simple by sending an e-mail message as far as I
> >> know, but how can I get ticket status? Or may be I can define some kind
> >> of callback, that will be called every time ticket is processed?
> >>
> >> I looked through OTRS documentation (may be not so attentively as I
> >> should) and had no luck.. :/
> >>
> >> Any links, comments etc. will be highly appreciated.
> >>
> >> Thanks in advance.
> >>
> >> --
> >> Regards,
> >> Eugene Kosov.
>
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