hi, On Thu, 2006-03-09 at 14:44 +0000, Duarte Cordeiro wrote: > You have 2 different options: > > 1) Use freekey[1..8]/freetext[1..8]
There are only 4 freekeys shown in a default install of OTRS 2.0 and they can only be added after a ticket is created. My requirement is to populate fields upon creation of the phone ticket. > 2) Add this info to the customer table > > I suggest the 2nd, but it always depends on the setup. Exactly. This is what I want. Any pointers on how to do that? I need to make sure that the added fields are consistent with the whole OTRS design as well. Regards -- ZA > > > -----Original Message----- > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > > Zaeem Arshad > > Sent: quinta-feira, 9 de Março de 2006 13:45 > > To: otrs@otrs.org > > Subject: [otrs] Adding new fields in ticket > > > > Hi, > > > > Any pointers on how to add multiple fields in a new phone ticket like > > phone number, house address etc etc. > > > > > > regards > > > > -- > > ZA > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support oder Consulting für Ihr OTRS System? > > => http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
