Thanks for the reply Volker, yes, there is that :)
Now to figure out how to include attachments in the email - if it's not
one thing it's another!
[EMAIL PROTECTED] wrote:
maybe a workaround is OTRS_CUSTOMER_EMAIL[16] and hope that no one
writes mails with more than 100 lines....
;-))
Li
[EMAIL PROTECTED] schrieb am 09.03.2006 23:03:24:
> Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box.
> I would like to include the full customer email in the
> en:Agent::NewTicket notification. I see where the notification
> references the OTRS_CUSTOMER_EMAIL[16] tag. In going through list
> archives, one suggestion I came across was to replace that tag with
> OTRS_CUSTOMER_EMAIL. However, doing that places the literal string
> OTRS_CUSTOMER_EMAIL in the notification instead of the full customer
> email. Is this bug and if so, does anyone know of a workaround?
>
> Thanks in advance for any help,
>
> --
>
> ___________________________________________
> Mobeen Azhar
> Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
> **PC.Solutions.Net**
> http://www.pcsn.net <http://www.pcsn.net/>
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