The only way i could reopen an ticket was forwarding the message to my
self and putting the status on "open" but there should be a beter way?
right?
Thomas
Jason Loven wrote:
What’s the best method for reopening a ticket? I don’t want
notifications sent anywhere I just want the ticket set back to open
status.
Thank you,
Jason Loven
Manager - Technical Services Department
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
Web: http://www.cainetserv.com/
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