Hi,
Calderwood Brigitte schrieb:
Hello,
Does anyone know how to add more free fields to OTRS and actually see them? We
currently have software type, device type, ci affected and service type. When
we add a 5th field, we do not see it when we go to free fields in the ticket.
If anyone knows how to remedy this...it would be greatly appreciated.
On OTRS <2.1
* it knows exactly 8 free fields
* you have to enable the display of more than 4 field within the DTLs
On OTRS 2.1
* it knows exactly 16 free fields
* you have to enable the display within Sysconfig
Bye, Alex
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