Hello Shawn, thanks for your reply. I had realized already, that the FAQ is a module now and installed it. What I didn't know is that I have to avtivate sth in the SysConfig. I can't find the switch you're talking about. In the Ticket-section I can't find the Core::Object entry. There are only Core::ArticleFreeText Core::LinkObject Core::PostMaster Core::Ticket Core::TicketFreeText Core::TicketFreeTextDefault Core::TicketFreeTime Core::TicketWatcher Where shall this Object entry be? Thanks in advance
Markus [EMAIL PROTECTED] schrieb: >> -----Ursprüngliche Nachricht----- >> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im >> Auftrag von EDV Tekomedia GmbH >> Gesendet: Donnerstag, 9. November 2006 09:27 >> An: User questions and discussions about OTRS.org >> Betreff: AW: [otrs] Where are customer and public FAQ >> >> Hellp Shawn, >> thanks a lot for your offer. >> Sorry that my last mail seemed to yell, but it's a little >> frustrating, when you told your users all the time, that > > I am just as frustrated that the linking does not seem to be working right > now. At least, no one can tell me if the have a working example. > >> shall take a look at the FAQs, but after an upgrade the FAQs are gone. >> So, this is already my first question, as mentioned in the >> subject of the >> thread: >> Where are customer and public FAQ? > > This question has been answered. The FAQ is now a module. The best that you > can do is to backup your FAQ out of the DB, and then instsall the module > > ftp://ftp.otrs.org/pub/otrs/packages/ and then take the newest version of > the FAQ 1.0.11 > > After the upgrade, you may have to reimport your FAQ backup. > > Then you will have to add the Object in Ticket -> Core::Object in your > settings section. > > This will ensure that your users have access, your agents have accesss, but > the linking (if you have the same problem as I do) will be broken. > > Please let me know if you find out something about the linking. It seems to > be an imporperly formed URL. But, I have not found the code that will fix > this. I will however :) > >> You can see details of my problem in the attached earlier mail. >> Any ideas? >> Thanks in advance >> >> Markus >> >> -----Ursprüngliche Nachricht----- >> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >> Auftrag von [EMAIL PROTECTED] >> Gesendet: Donnerstag, 9. November 2006 08:28 >> An: otrs@otrs.org >> Betreff: AW: [otrs] Where are customer and public FAQ >> >> >> Hello Markus, >> >> >>> -----Ursprüngliche Nachricht----- >>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >> Im Auftrag >>> von EDV Tekomedia >>> Gesendet: Mittwoch, 8. November 2006 09:13 >>> An: User questions and discussions about OTRS.org >>> Betreff: Re: [otrs] Where are customer and public FAQ >>> >>> Hello once again, >>> well, as I 've seen in the forum, there are a lot of queations >>> concerning the new FAQ-Module. >>> But are there any answers??? >> Yes, there are some answers, what are your questions? >> >>> Will there be a new release, is any documentation available. >> There is not direct any documentation, and I hope that a new >> release will be coming as well. I have a working model of >> the FAQ, but the linking between tickets and faqs is not working. >> >> I hope, if you have questions, I have / and kann / help. >> >>> Any help would be appreciated >>> >>> Sincerely >>> Markus Nagel >>> >>> EDV Tekomedia schrieb: >>>> Hello, >>>> perhaps I just forgot to configure something, but where are >>> the public >>>> and the customer FAQ-views gone? >>>> I updated otrs from 2.0.4 to 2.1.2, installed the >>> FAQ-package and can >>>> use the FAQ in the agent-view but when I logon in the >>> customer view, I >>>> can see the icon for the FAQ, but when I click on it, only >>> the header >>>> and the footer of the customer view appear. >>>> When I go to the adress www.my-server.adress/faq.pl or >>>> www.my-server.adress/public.pl, also only the header and >>> the footer do >>>> appear. >>>> Have I forgot anything? >>>> Thanks in advance >>> -- >>> EDV Tekomedia >>> Markus Nagel >>> >>> Tekomedia GmbH >>> Castroper Str.12 >>> D-44791 Bochum >>> >>> T: +49 (0)234 8939-0 >>> F: +49 (0)234 8939-28 >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support orr consulting for your OTRS system? >>> => http://www.otrs.com/ >>> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support orr consulting for your OTRS system? >> =http://www.otrs.com/ >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support orr consulting for your OTRS system? >> => http://www.otrs.com/ >> > > Best Wishes, > > Shawn Beasley > Support - IT > LPID LPI000077664 > VERIFICATION NUMBER 3vk4xshbx6 > > LPIC - 1 > > Cargo Future Communications GmbH > Building 1335 > D-55483 Hahn-Airport > > Tel. +49 6543 983 113 > Fax +49 6543 983 119 > Mobil: +49 151 12 12 8934 > Email: [EMAIL PROTECTED] > Web: http://www.cfc-callcenter.com > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ -- EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 ____________ Virus checked by G DATA AntiVirusKit _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
