[EMAIL PROTECTED] wrote:
Could somebody point me to the part of Config.pm that handles this please? Since my last message I set up the ability for customers to create an account for themselves, hoping that thei would now receive auto-replies when submitting new tickets. However, still no dice. They receive state change notifications and admins receive notifications that there is a new ticket in the queue, but the customers have no idea whether their tickets were received or not (unless, of course, they log into the web interface and check, but they get nothing by email).
Not all configuration is done in the Config.pm file. You can set this up in the Admin section of the web interface. Check out the documentation at doc.otrs.org. Especially check out chapter 5.6 Auto answers [1].
Nils Breunese. [1] http://doc.otrs.org/2.1/en/html/x914.html
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