Hi Tobias, Tobias Lütticke schrieb: > Hi folks, > > I face the following scenario regarding free fields. > > OTRS serves as help desk application. I defined a Ticket Free Field listing > the > companies' subsidiaries. Users create tickets as usual. > > Now: A ticket may affect more than one subsidiary. Therefore, I would like to > allow the help desk technician to select all affected client sites. However, > free fields are either input fields or select boxes which in turn allow just a > single value to be picked. > > Defining a free field per client site is not an option (too many) and entering > the subsidiary location each time into a text input field is rather > cumbersome. > > I did not find any possibility to select multiple entries. Does OTRS allow > this? > Am I missing something?
I don't think there is a solution for your requirement out of the box. The only approach I think of is to write a javascript-code for one ticket-freetext-field. When clicking on a new link beside the freetext-value-field (which is a string-field), a page would open with a multiple-selection-box. The selection are taken over in the freetext-field by confirming/closing the page through javascript. This machanismn would be similiar to the customer-addressbox. > > Are there any other possible solutions to resolve my requirements? Did anybody > have a similar problem? > > BTW, I am using the latest version 2.1.6 of OTRS. > > Any help appreciated. > > Cheers > Tobias Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
