Hi, currently I'm facing two problems in otrs-2.1.7:
1. I'd like to define the "Time units (work units)" field, when editing a ticket/note as an obligatory field, so that you're forced entering a value in this field. If possible, I'd like to be able restricting this to specific queues or customers. Any ideas how this could be done? 2. When adding attachments (i.e. Cisco Configuration dump, GnuPG Public Key file) to a ticket, the attachment isn't added. Instead, "*invalid" is displayed. How can I disable the MIME check completely? I think I don't need this feature at all. Thank you! Regards, Elias P.
signature.asc
Description: This is a digitally signed message part.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
