got it.
we have basic authentication for smtp server. should use the same user to authenticate this well?
thank you very much
From: "LQ Marshall" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
To: "'User questions and discussions about OTRS.org'" <otrs@otrs.org>
Subject: RE: [otrs] Re: unable to send e-mail
Date: Tue, 10 Jul 2007 08:45:51 -0400
>Since authentication is limited to those who authenticate you have to have
>OTRS authenticate to send mail. If you have SMTP authentication enabled on
>your Exchange server along with SMTP logging you'd be able to trace the
>issue in the SMTP log.
>
>Under Framework::Core::Sendmail in sysconfig you should find the settings
>for the SMTP authentication.
>
>
>________________________________
>
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
>Of pri pri
> Sent: Tuesday, July 10, 2007 4:51 AM
> To: otrs@otrs.org
> Subject: RE: [otrs] Re: unable to send e-mail
>
>
>
> is it in the sysconfig??
>
> can you please tell me what i should do??
>
>
>
> ________________________________
>
> From: "LQ Marshall" <[EMAIL PROTECTED]>
> Reply-To: "User questions and discussions about OTRS.org"
><otrs@otrs.org>
> To: "'User questions and discussions about OTRS.org'"
><otrs@otrs.org>
> Subject: RE: [otrs] Re: unable to send e-mail
> Date: Mon, 9 Jul 2007 09:55:00 -0400
> >Did you tell OTRS that is needs to authenticate the SMTP
>session?
> >
> >
> >
> >________________________________
> >
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>On Behalf
> >Of pri pri
> > Sent: Monday, July 09, 2007 9:43 AM
> > To: otrs@otrs.org
> > Subject: Re: [otrs] Re: unable to send e-mail
> >
> >
> >
> > thanks for ur reply. i just checked the relay
>restrictions. we have
> >allowed relay to all those who successfully authenticate.
>but i am still
> >getting this error
>
>
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>=> http://www.otrs.com/
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