each agent has its own queue assigned including those that are not working, I'm I missing any other configuration?
Thanks, Leo- ------------------------------------------------------------------------ Leonardo Mateo System Administrator Central Business Solutions 209 w 40th street, 5th floor New York, NY 10018 Tel. 646.223.1044 Ext. 317 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Wednesday, July 18, 2007 3:30 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Help configuring pop3 for multiple agents or queus Leonardo Mateo wrote: > I was able to install and configure OTRS the way I want it, and it's > working great. Currently, when a customer submits a request the agent > that owns that queue will get a notification message automatically, > something like; there is a new ticket in "Queue"! > > This is working only for one agent, I try setting it up for two more > agents unsuccessfully. When a customer submits a trouble ticket to one > of these two agents, they won't get a notification e- mail. I > configure this the same way as the one that's working. > > Is this functionality limited to one agent or queue? No. > Or what is it that I'm doing wrong? I don't know exactly, but each agent can specify in their preferences what queues they want to receive notifications for. Is your test queue selected for all of those agents? Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
